Real Estate Information Archive

 

When given the opportunity, I educate our clients to select a lender based on a number of variables rather than simply based on rates and fees. In any transaction, from the simplest to the most complex, a lender can literally make or break the closing. There are multiple opportunities for a lender to show their range of services, the most critical of which include customer service and time management skills. It would be silly to ignore the importance of rates and fees, but time and time again we on The Rob Levy Team have seen how an initial dollar break can cost a client the equivalent or more in time, heartache, and frustration if their selected lender doesn’t follow through on their commitments.

 

Fortunately, we had the help of a terrific lender last week during what could have been a very frustrating transaction. There were a couple of critical repairs that needed completion prior to closing, and we were on a tight timeline. The transaction was further complicated because the seller was difficult to reach and the buyer was on vacation; accordingly, collecting signatures and scheduling the work were difficult at best. Here’s where the lender’s time management and customer service skills came into play. We literally got the final approvals and signatures needed on the day of closing. Ordinarily, a lender would not produce documents for a buyer to sign without the completion of the repairs, and the collection of the signatures noted earlier. Using his creativity, foresight, and flexibility, our client’s lender went to bat for him. The lender was able to convince the bank that documents should be produced, and that the signatures and approvals needed would be produced by the date of closing. What sounds like a simple feat was in reality no small battle, and saved our client a mountain of frustration, not to mention rescheduling his Hawaiian vacation! If you are considering purchasing a home in the Portland area, please visit with us at www.RobLevy.com and talk with us about critical factors in your lender selection. We can refer you to a terrific lender, and take no bonuses or commissions for doing so. Again, your lender can make or break your transaction, and with The Rob Levy Team, your best interest is our number one priority!

This entry was submitted by Cathy Hill, Transaction Coordinator of the Rob Levy Team

When given the opportunity, I educate our clients to select a lender based on a number of variables rather than simply based on rates and fees. In any transaction, from the simplest to the most complex, a lender can literally make or break the closing. There are multiple opportunities for a lender to show their range of services, the most critical of which include customer service and time management skills. It would be silly to ignore the importance of rates and fees, but time and time again we on The Rob Levy Team have seen how an initial dollar break can cost a client the equivalent or more in time, heartache, and frustration if their selected lender doesn’t follow through on their commitments.

 

Fortunately, we had the help of a terrific lender last week during what could have been a very frustrating transaction. There were a couple of critical repairs that needed completion prior to closing, and we were on a tight timeline. The transaction was further complicated because the seller was difficult to reach and the buyer was on vacation; accordingly, collecting signatures and scheduling the work were difficult at best. Here’s where the lender’s time management and customer service skills came into play. We literally got the final approvals and signatures needed on the day of closing. Ordinarily, a lender would not produce documents for a buyer to sign without the completion of the repairs, and the collection of the signatures noted earlier. Using his creativity, foresight, and flexibility, our client’s lender went to bat for him. The lender was able to convince the bank that documents should be produced, and that the signatures and approvals needed would be produced by the date of closing. What sounds like a simple feat was in reality no small battle, and saved our client a mountain of frustration, not to mention rescheduling his Hawaiian vacation! If you are considering purchasing a home in the Portland area, please visit with us at www.RobLevy.com and talk with us about critical factors in your lender selection. We can refer you to a terrific lender, and take no bonuses or commissions for doing so. Again, your lender can make or break your transaction, and with The Rob Levy Team, your best interest is our number one priority!

This entry was submitted by Cathy Hill, Transaction Coordinator of the Rob Levy Team